Water meters across the Village of Orland Park are approaching, or are beyond, their expected useful life span of 20 years. In particular, older meters utilize mechanical components to read water usage and are susceptible to degradation. This loss of accuracy in registering water consumption across the entire Village can lead to significant issues if left unaddressed.

The Water Meter Replacement Program aims to upgrade and replace the Village’s older, mechanical-style meters with electromagnetic-style water meters. The new meters will serve to standardize and improve the overall water metering accuracy to ensure fair and equitable billing based on each customer’s actual water usage.

In 2012, the Village of Orland Park began replacing water meters with the upgraded Sensus water meters and has continued this program each year. The Village maintains a record of all water meter replacements. Customers whose meters have previously been upgraded to the standard water meter will not be included for replacement in this installation process.

The Village of Orland Park’s contracted installer, Professional Meters, Inc. (PMI), will notify residents and owners via a mailed postcard when working in their specific area. Customers in current work areas, or zones, will receive their first notification approximately two weeks in prior to the onset of work in their area.  Residents should be on the lookout for the notification postcards. After a customer receives the postcard, they should follow the instructions to schedule their appointment by utilizing the website listed, or call the toll-free number provided to schedule their appointment directly with a customer service representative.

The contractor is working in pre-defined work areas. Scheduling of out-of-zone appointments will not be allowed other than for extenuating circumstances.  Once inside the home, the water meter replacement process should take 30 minutes or less. 

Yes, participation in this program is mandatory. The Village will replace nearly 17,000 water meters during this program, varying in customer type and meter size. Only customers who previously had their water meter replaced with the upgraded standard are exempt from this program, as they have already participated in the replacement process. At program completion, all of the Village’s water customers will have a standard upgraded water meter. Please make every attempt to schedule your appointment promptly with Professional Meters, Inc. once you receive your postcard notification. Fees will be assessed for those who fail to comply with meter replacement.

After a customer receives the postcard, they should follow the instructions to schedule their appointment by utilizing the website listed, or by calling the toll-free number provided to schedule their appointment directly with a customer service representative.

The contractor is working in pre-defined work areas. Scheduling of out-of-zone appointments will not be allowed other than for extenuating circumstances.  Once inside the home, the water meter replacement process should take 30 minutes or less. 

Meter installations and appointment scheduling will begin in January 2023. The expected completion of the meter replacement program is during the Fall 2024.

Most water meters are located within the building, typically in a basement, utility closet or laundry room on the ground floor.

Please contact the Village of Orland Park’s Utility Billing Department at (708) 403-6175.